In spring of 2007 Fogler Library participated in LibQUAL, a survey that measures patron perceptions of library service. A total of 1,650 University of Maine undergraduate students, graduate students, faculty, staff and library staff participated.
Respondents were asked to rank statements about the level of Affect of Services (staff and library services), Information Control (print and online resources), and Library as Place (building, hours, and equipment) on a scale of 1-9. Each statement was ranked for minimum acceptable level, perceived level, and desired level. Perceived levels falling below the desired level and above the minimum level are considered to be acceptable and are said to be within the zone of tolerance. Perceived levels falling below the minimum level are considered to be problem areas. Patrons were also asked to rank frequency of library use, overall satisfaction, and literacy outcomes. The end of the survey contained a box for additional comments.
Major Findings for Undergraduate Students
Major Findings for Graduate Students and Faculty
Comparisons to Peers and National Norms