Part 5: Appendix |
| 5.1 Core Questions |
| Core questions are always used by all libraries participating in
LibQUAL. These questions can be compared to national norms and peer
institutions. Respondents are asked to provide three separate rankings on a
scale of 1-9 for each statement: the desired level, the minimum acceptable
level, and the current perceived level.
|
| Affect of Service |
| AS-1 Employees who instill confidence in users |
| AS-2 Giving users individual attention |
| AS-3 Employees who are consistently courteous |
| AS-4 Readiness to respond to users' questions |
| AS-5 Employees who have the knowledge to answer user questions |
| AS-6 Employees who deal with users in a caring fashion |
| AS-7 Employees who understand the needs of their users |
| AS-8 Willingness to help users |
| AS-9 Dependability in handling users' service problems |
| Information Control |
| IC-1 Making electronic resources accessible from my home or office |
| IC-2 A library Web site enabling me to locate information on my own |
| IC-3 The printed library materials I need for my work |
| IC-4 The electronic information resources I need |
| IC-5 Modern equipment that lets me easily access needed information |
| IC-6 Easy-to-use access tools that allow me to find things on my own |
| IC-7 Making information easily accessible for independent use |
| IC-8 Print and/or electronic journal collections I require for my work |
| Library as Place |
| LP-1 Library space that inspires study and learning |
| LP-2 Quiet space for individual activities |
| LP-3 A comfortable and inviting location |
| LP-4 A getaway for study, learning, or research |
| LP-5 Community space for group learning and group study |
| 5.2 Local Questions |
| Local questions are taken from a pool of questions that have been tested
over time by LibQUAL. Respondents are asked to provide three separate
rankings on a scale of 1-9 for each statement: the desired level, the
minimum acceptable level, and the current perceived level.
|
| LQ-1 Comprehensive collections of full text articles online |
| LQ-2 Teaching me how to locate, evaluate, and use information |
| LQ-3 Timely document delivery /interlibrary loan |
| LQ-4 Adequate hours of service |
| LQ-5 URSUS, the online catalog, is user-friendly for finding books |
