Part Three: Analysis of Comments
LibQUAL returned all of the comments to the open-ended question together with demographic information about the respondents. Fogler also opted to have the responses to the core and local questions sent coded for SYSTAT (statistics software). Six hundred and eighty four respondents provided comments ranging from global expressions of satisfaction/ dissatisfaction to specific suggestions. The table below has the respondent breakdown for user groups.
3.1 Information Resources
Information Resources were divided into Journals/Databases, Books/Other Formats, and URSUS/Library Web Site.
3.2 Staff and Services
Staff and Services were divided into Staff, Policies, and Instruction. Comments for staff were overall very positive.
3.3 Building and Equipment
Building and Equipment were divided into Building/Equipment and Building Hours.
Other comments were divided into General Satisfaction, Financial Support, and Survey.